What is Hartman’s Return Policy?
Within 30 days of receipt of your order, you may return unused product(s) in the original condition and in the original packaging for a refund less a 10% restocking fee. Please call our Customer Service Department at 724-745-6566, option 7, or email firstname.lastname@example.org for a return authorization number prior to sending any product back to us. You are responsible for return shipping costs. Once the returned item is evaluated and we can confirm it is unused and in the original condition and the original packaging, we will issue a refund.
What is Hartman’s exchange policy?
Within 30 days of receipt of your order, you may return your unused product(s) in the original condition and in the original packaging to exchange your item for a product equal or greater in value. Please call our Customer Service Department at 724-745-6566, option 7, or email email@example.com for a return authorization number prior to sending any product back to us. Customers are responsible for the shipping costs on returned item(s). Once we receive the original item(s) and inspect it, we will either credit your account or create a new order for a replacement item. If the new order doesn’t qualify for free shipping, customers will be charged for shipping on exchanged item(s). If the original item(s) is inspected and not in the original condition, we reserve the right to deny the exchange or charge a restocking fee up to 50% of the selling price of the item.
What if the product(s) I received is damaged or missing item(s)?
If you have received a shipment via an LTL carrier contracted by Hartman, and you receive a shipment that is damaged or missing product, you must immediately contact Hartman either through your sales representative or by call our Customer Service Department. You have these options:
- You can refuse the shipment and submit a picture to Hartman clearly showing the damage
- You can accept the shipment and submit a picture of the damaged shipment, and clearly express an exception and make note of it on the receiving ticket as well as communicating it to the driver.
If you receive a shipment via a small carrier (UPS or FedEx, USPS) you must report damage or missing item(s) within 3 business days of receipt by notifying our Customer Service Department via phone: 724-745-6566, option 7 or email: firstname.lastname@example.org . You must keep the box and packaging material in which the product was packed in the event we open a claim with the carrier or manufacturer. You may be required to complete claim forms for the carrier. We will discuss return shipping options when you report the damaged shipment. Our goal is to supply you with the item you wanted. Our Customer Service Department will work with you to ensure this process goes smoothly and satisfactorily.
What about a tool or equipment that does not work as soon as it comes out the box?
We consider tools or equipment that do not function as the initial attempt at operation to be an out-of-box failure. If you believe you have a tool or equipment that is an out-of-box failure, you must immediately contact our Customer Service Department via phone: 724-745-6566, option 7 or email: email@example.com. You can also contact and work through your sales representative. You will be issued a Return Authorization Number. Return the product in the original packaging along with your receipt to Hartman. We will confirm the OBF status and send a replacement product. Please note that we will not accept an OBF after 30 days from the invoice date or from the date of receipt of the product, whichever may apply.
What about a tool or equipment that stops working after 30 or more days?
Tools or equipment that do not function after 30 days but within one year of the purchase date are considered to be a warranty repair. As a warranty repair center, Hartman will repair the tool or equipment at no charge to you. Contact our Customer Service Department to arrange to have the tool or equipment returned to Hartman. We will evaluate the tool to confirm the reason for the tool or equipment not to operate as expected. If we find that the item is not working due to neglect or abuse, we will contact you to determine the next course of action.